All order ship through China Post from China. We will send you tracking no and link where you can track your item. Normally USA Canada UK shipping take from 5 to 20 days. All other countries will take up to 60 days. All orders are subject to product availability. If an item in your order is unavailable. When that item becomes available, we will ship you the your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must open the ticket within 5 days from receipt of your order. Please upload the damage items pictures for with your support ticket. That will help you to resolve your problem asap.